Blackfuel Status - [Retroactive] Intermittent "Access denied" errors on console.blackfuel.ai for some users – Incident details

Experiencing minor outage

[Retroactive] Intermittent "Access denied" errors on console.blackfuel.ai for some users

Resolved
Operational
Started 5 months agoLasted about 15 hours

Affected

Web Console

Operational from 10:30 PM to 1:30 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been fully resolved and we've verified that customer portal sign-in is working consistently for all users. We're following up with our identity provider on the underlying cause and improving our monitoring to detect any recurrence quickly.

  • Identified
    UTC
    Identified
    We've identified the cause as an intermittent issue with our authentication provider that, for some users, prevented their organization membership from being recognised at sign-in. Only sign-in via the customer portal at [console.blackfuel.ai](https://console.blackfuel.ai) was impacted; API access using API keys was not affected. We're working with our identity provider on remediation. No customer data was lost or exposed.
  • Investigating
    UTC
    Investigating
    We're investigating reports of users seeing "Access denied" on [console.blackfuel.ai](https://console.blackfuel.ai) despite being correctly added to an organization. Inference API access via API keys is unaffected.